How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.
Dear Valued Customer,
We fully understand that this is a really challenging time for our customers and everyone in the industry and we are committed to do everything we can to support you in relation to the impact of COVID-19 on travel bookings. Our first key priority is to safeguard the health and well-being of our customers and employees.
During this time we ask you to please take into account the following:
* Until further notice, Great Pacific Travels has taken the decision to implement remote working across our entire business, in respect of governments advice to avoid non-essential contact. This will impact our call capacity at a time of high demand. We continue to support our customers via email.
* Our customer service team is currently receiving a high volume of requests and we are doing everything we can to assist our guests during this time. Please bear with us as we prioritise guests with immediate flight departure needs first.
* For all bookings please email us at firstname.lastname@example.org Our teams are here and able to assist you, to advise the best options possible. Please include your departure date, booking reference/holiday number and airline in the subject line.
* For the latest information and advice for safe travel overseas from the Australian Government including security and local laws, plus passport and visa information, please refer to https://www.smartraveller.gov.au/
We would also like to assure you that your money spent on your travel is completely safe. Great Pacific Travels is committed to provide you with all necessary assistance and is working closely to ensure that customer travel plans are rerouted, rebooked or offered a travel credit for a future date where possible.
Thank you for your patience and understanding in this matter.
Wishing you all the best,
Great Pacific Customer Service