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Great Pacific Travels Limited

Online & Retail Bookings - Terms and Conditions YOUR CONTRACT - PLEASE READ THIS CAREFULLY BEFORE YOU BOOK

This website at (the "Site") is owned by Great Pacific Travels Pty Ltd ACN 600 388 609 and is provided for residents of Australia only. These booking terms and conditions govern all bookings that you make with Great Pacific Travels Pty Ltd of 93 Wigram Street, Harris Park, NSW 2150. Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to "we" and "us" indicate Great Pacific Travels Pty Ltd (the Company) and references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

All services offered are subject to availability. When you make a booking, you confirm that you have the authority to accept, and to accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.

When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question.

Where we are acting as agent, where booking of travel products are made on your behalf with third parties, the contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. If you wish to complain when you return home, write to the supplier.You will see the name, address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services.

We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail, cruise line operators and Travel Insurance, Car Hire providers. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. Great Pacific Travels is not liable for service deficiencies on the part of airlines or other service providers, including but not limited to: accidents and injuries, delays; overloading of flights, deny boarding for any conditions, changes in routes or itineraries; loss; theft or damage to possessions. Travelers are responsible for ensuring that they have valid travel documentation and comply with health, customs, currency and other laws of any country they enter or attempt to enter. Travel insurance is recommended to protect you from being unable to travel due to unforeseen circumstances.

All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse for travel services is against the specific provider and not us. If for any reason any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with us.

To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part. Under circumstances where liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the value of the purchased travel arrangements. Nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Products and services are sold by Great Pacific Travels as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. Great Pacific Travels is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Great Pacific Travels. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by Great Pacific Travels as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us or the applicable supplier. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

Privacy Policy:

We are committed to protecting your personal information. View our Privacy Policy Online. You acknowledge and agree that we may disclose some or all of your personal information as outlined in our Privacy Policy. The terms of our Privacy Policy are incorporated into these terms. To view our full Privacy Policy, please log in to our website

Online Registration:

To make an online booking on this web site or to become a member of the Great Pacific Travels to receive information about special offers for travel and holidays, you must register your details with us using our web site registration process.

In consideration of Great Pacific Travels permitting you to use these services, in registering and providing your details, you warrant to us that:

(a) You are at least 18 years old and have the power and authority to enter into a binding contract with us;

(b) The information about yourself is true, accurate, current, and complete (apart from optional items) as required by the registration process; and

(c) You will maintain and promptly update this information about yourself to keep it true, accurate, current and complete.

As part of the registration process you are allocated a user-name and select a password. You are responsible for maintaining the confidentiality of your password and user-name, and are fully responsible for all activities that occur under your password or user-name (including where your account is used by another person), unless these activities arise due to our negligence or breach of these terms.

Frequent Flyer / Airline membership card holders

If you are a member of an airline frequent flyer program, please retain your boarding passes and copies of tickets for point verification against your statement. Without these you may be unable to claim points.We do not offer advice on Frequent Flyer eligibility on flights that we advertise on our site or that you have booked. For more information on whether your airfare is eligible for Frequent Flyer rewards, you must contact the airline directly. Please give/enter your frequent flyer details at the time of booking whether online or over phone. Your consultant will pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking.


The products and services offered on this site are subject to availability and can be withdrawn without notice.

Combination of Airline Fares

If you are travelling with combination fares of two or more airlines, our travel agency is not responsible for any flight delays. Please also check the weight allowance with our travel consultant.

Online Booking

You may make bookings for travel services and products online at this site. All online bookings are processed by Great Pacific Travels Pty Ltd. Any online booking is subject to these terms and to the supplier's special conditions. If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorisation, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us. When we receive and accept your booking we will send you a confirmation e-mail and invoice and debit payment from you. We do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components, we reserve the right to revoke or suspend a password or username and the right to decline any booking for any individual on any tour or other service.

When making an online booking, you must enter details of each traveler correctly and according to their passport. Some suppliers will deny carriage if the traveler's name varies from their booking and may cancel automatically if the traveler's name is amended. Great Pacific Travels Pty Ltd has no responsibility for any loss or damage arising from the incorrect entry of a traveler's name or as a result of the carrier's policies.

An online booking requires payment in full at the time of making the booking. In some instances, payment for international tickets can be made or taken after the online booking process is completed.

Any travel booking made with us is subject to your credit card approval for the transaction. If your credit card is not approved, we will contact you but accept no responsibility for any costs incurred in the event we are unable to contact you.

Before we proceed to issue your airline ticket or process any travel booking on your behalf, various checks are taking place to validate the integrity of credit card information. In certain circumstances the credit card holder will be required to submit verification documentation to substantiate identity.

In circumstances where we cannot contact the card holder and the ticket issuance period lapses thereby making the booking invalid, we will have no choice but to cancel the booked arrangements.

Under these circumstances we accept no responsibility for any re-booking costs. Notwithstanding any verification that we do to verify the card holder's identity, Great Pacific Travels reserves the right to refuse payments via credit card if, at its sole discretion, it deems the risk to be too high. You will be given other payment options for purchasing your travel.

If, for any reason, any travel service provider (including airlines) do not provide the products or service which you have contracted to acquire, the liability is against the provider only and not against us. If payment for such a product or service was made to Great Pacific Travels by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment to Great Pacific Travels.

Prices featured on the online booking engine are for online booking only and may differ if you proceed to book your flight over the phone or through our agent. Most fares will be subject to availability and booking over phone may occur additional service charges.

Booking made by telephone:

If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us. If we accept your booking, we shall debit payment from you and send you a confirmation invoice. From this point cancellation charges will apply: Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later.

Check your Itinerary. Ensure that all Names on tickets are the same as in your passport. Check the accuracy of all Names, Dates, Timings and airlines provided. Any errors on your documents will be your responsibility, or advised to your consultant prior to payment.

Conditions apply to all Fares, Please check with your consultant. We require your credit card details to book your tickets online. 2% - 4% service fee may applies to Visa/MasterCard/Bankcard/ Amex/. Once your booking is confirmed, and you wish to cancel, cancellation charges apply.

Bookings from outside Australia

We reserve the right at our absolute discretion to decline or accept bookings made from outside Australia. Any automatic booking confirmations for such bookings are conditional contingent on our view of any financial risks, potential ticket dispatch delays, or other international regulations that may apply.

E- tickets:

An e- ticket will be issued for your flights wherever possible. A paper ticket will be issued for airlines that do not support e- ticketing. You must email or fax us a copy of your receipt if the payment is done by any other method apart from Credit card. Once your payments hits Great Pacific Travels account with the correct reference you will receive an email shortly confirming your ticketing arrangements. If you do not receive these documents within 24 hours please contact us.

Identification for check-in

All passengers, including children, must present identification at check -in. For adults, photo identification will be required, such as a driver's license or passport. For children, examples of acceptable forms of identification include passport, birth certificate and school identification. For infants, proof of age (under 2) may be required, such as birth certificate.

International flights: All passengers traveling must present their valid passport for check-in. Hotels and transfers: Photo identification of the lead adult passenger is required for check -in.

Recommended check-in times: You should check-in at least 120 minutes before the scheduled departure time. You may not be able to check-in after the above recommend check-in times. Arrival at the check-in counter after this time may result in you forfeiting the entire fare paid.

Hotels and transfers: You must present your pre-paid voucher on check-in. Request for email or printed copy of the pre-paid vouchers at the time of confirmation or at least 3 days prior to departure

Early check in times: Your requested check-in time will be sent to the hotel at the time booking was made. Please note however that check-in is generally only permitted after 2pm on the day of arrival, subject to your room being ready

Booking Fees:

Standard Booking fees applies per/person as advertised. Online/Telephone domestic/Trans-Tasman(e.g. New Zealand) flight bookings will incur a booking fee of $20 per booking which is non-refundable for changes of mind or cancellations by you.

Refunds, Amendments and Cancellation:

Booking Cancellations will incur charges. These charges can be up to 100 % of the cost of the booking, regardless of whether travel has commenced. Infant tickets are always non-refundable. In addition to airline and supplier/consolidators cancellation agency fee of $150.00 per ticket applies and amendments before departure will be $100.00 per ticket and after departure will be $ 50.00 per ticket in addition to the airlines and the supplier/consolidators fees. Tickets bought on promotion may be 100 % non-changeable and non-refundable. The validity of the ticket will be restrictive.

Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally flight tickets cannot be refunded if they are partially used. This is beyond the control of Great Pacific Travels. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

Refunds take approximately 14 weeks or more to process. Where we incur any liability for a cancellation fee for any booking, which you cancel, you agree to indemnify us for the amount of that fee or charge. Cancellation or refund will only be processed if you have sent the request in writing.

Prices & Taxes:

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact a consultant for up to date prices.

Restrictions and conditions apply to all of the travel products and services offered on this Site and such restrictions and conditions may affect the prices set out on the Site. To determine the applicable restrictions and conditions you must contact us or the relevant third party provider.

The airlines and other third party providers of travel and travel related services may change their prices, details of their packages, tours, flights and other information displayed on the Site at any time. For this reason, all prices displayed on the Site are subject to change without notice. All travel products and services described on the Site are subject to availability.

We will endeavor to notify you of all relevant taxes, airport charges and any other additional costs when you confirm your booking with us (as at that date) but these may be subject to variation prior to your departure

Your airfare includes all prepaid airport taxes and charges. Note however that some countries still require you to pay additional taxes and charges at the airport prior to departure. Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

Flight/Schedule Changes:

Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier without additional costs; (c) Receiving a full refund; or (d) Some other right or remedy.

If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier.

Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant supplier's decision will be final or amendment charges may apply.

Departure Taxes

It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.


Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Reconfirming all Flights

You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

Travel Insurance:

Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel else everything depends on you. We can provide information to you about travel insurance. We are an authorized resellers of Aussie travel Cover - Travel Insurance in Australia. For details of the services we provide, including a quote, please consult our consultant or visit You must obtain a Product Disclosure Statement relating to the travel insurance product you are considering purchasing and should read that document before making any decision about whether to acquire the product.Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You may take the holiday insurance offered by us or arrange it independently. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. When arranging insurance from a source other then offered by us, you must provide us with written details of the policy and sign an indemnity form on behalf of yourself and all members of your party absolving us and our overseas agents /representatives, of any liability for any costs that may arise which otherwise would have been met by the insurance claim.

Telephone Calls

We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

Special Requests and Medical Problems Special Requirements:

Please contact our Customer Service Team on +61 2 80152814 regarding any special requirements you may have for your travel arrangements such as medical condition, special meal and seating requests. If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before of booking giving full details. Regrettably, many overseas destinations do not have even basic facilities required by disabled travellers. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking, and charge any applicable cancellation charges.


You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

Compliance with laws

It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. We and/or our representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any liability to you for any refund and legal claim.

Carry-on Baggage at International Airports:

To increase your safety, there are new rules for taking liquids, aerosols and gels on flights into and out of Australia. These new rules are needed to protect you from the threat of liquid explosives. They are in effect as of 31 March 2007, so please ensure you read the Security Guide for Carry-on Baggage at International Airports.

Business class / First Class Additional baggage may be permitted. Please contact Great Pacific Travels or the Airlines to get the exact baggage details before proceeding with the payment. Our ticketing system automatically takes the baggage approved by the airlines based on fare basis. We can assist in requesting for excess baggage, approval or rejection is not under our control.

Items such as knives, needles, sharp objects, cutting implements, knitting needles and sporting goods cannot be carried in your Cabin Baggage or in person. These items must be packed in your Checked Baggage (subject to airline approval for carriage) otherwise the items will be confiscated by airport security.

Checked Baggage:

Economy class: Generally, 1 piece of luggage, weighing up to 20kg, can be checked in at no charge for each passenger. Different airlines have different baggage criteria. These may depend on Fare basis your tickets are issued. Please contact Great Pacific Travels or the airlines to get exact baggage details for your flights before proceeding with the payments. Charges may apply for every additional kg over the above allowances. No single piece of baggage may exceed 32kg in weight. The airline reserves the right to refuse to carry any piece of baggage subject to its baggage policy.


It is recommended you consult your doctor before travel to discuss any specific medical or health concerns. A comprehensive travel insurance policy is highly recommended if you are travelling to an international destination. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Travel documents

Include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are nontransferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect all travel documents from us prior to travel. Please contact your consultant the day before collection to confirm that the travel documents are ready for collection.

It is your responsibility to enquire about local issues, security conditions and Visa requirements for your destinations prior to departing. International travel advice can be obtained from various sources, including consular offices and official government websites.

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it. We can send visa applications on your behalf but do not guarantee approval, once the application is sent a service fee applies which has to be paid and is not refundable, due to time limitations and other requirements the client may have to visit the consulate. We do not send applications for emergency Visas even though the tickets may be purchased from us. Service fees may apply for this service.

Please make sure the spelling of your name printed on your Itinerary is same as that on your Passport. Please make sure that any changes regarding dates, stay at airport or any other error is rectified with the consultant prior to issuing the tickets, otherwise any error will be your responsibility and may occur a fee. Passengers will be responsible for any changes made or enquired directly or indirectly with the airlines or related providers. Great Pacific Travels will not be responsible for passengers' actions.

Visa Information:

We do not provide Visa information. Please contact the relevant authority to get information.

If you are travelling to the United States: Please see for information regarding compulsory pre-registration for their visa waiver program. Please note, you may not meet the requirements of ESTA and may be required to obtain a visa.

Travel Advice

For travel advice, please contact the Department of Foreign Affairs and Trade or visit their website at

Monies Not Held On Trust:

All monies paid by you to us will be the property of Great Pacific Travels Pty Ltd and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.


To hold the confirmed seat in the system you need to pay a deposit of $60 at the time of booking. Confirm the maximum payment time with the consultant. If the final payment is not made before the ticketing deadline, deposit will be forfeited.

Credit card surcharges may apply when paying by credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Great Pacific Travels Pty Ltd. In the event that payment has been made to us by credit card or net bank transfer, you agree that you will not seek to charge back your payment to Great Pacific Travels Pty Ltd providing your credit card details authorizes us to charge your nominated card for the agreed amount.

Providing incorrect or incomplete information including invalid credit card details may result in cancellation of your tickets and services. In cases where Credit cards provided by the client are declined, the client/passenger will be liable to pay the complete amount plus other charges associated with it. Tickets will only be issued after final payments hits the account and confirmation of payment received from the customer. In case of automatic / online ticketing / if the payment is not done, we have the right to send details and information to its nominated debt Collection agency. All expenses will be paid by the client/passenger. Incorrect information deliberately provided accounts to be a fraudulent transaction such transaction may be reported to Law enforcement agencies including AFP.

Payments by B-Pay

Please note that BPAY may take up to 3 business days to process. If you are paying by this method you will need to make the payment at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made.

Payments by Cheque

Please note that for cheque payments (including bank cheques) require 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.

Payments by bank deposit

Please note that bank deposit payments show up next business day. It requires accurate reference number i.e. your PNR. Receipt of deposit must be send by email or fax on the same day. Tickets will only be issued once the payment shows up in the account. If you are paying by this method you will need to make the payment at least 2 business days prior to the actual due date.


Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports. If the tax change occurs in between the time where payment is made by you and has not yet hit our account for the documents to be issued you may have to pay the tax differences or we may credit you if taxes go low. A consultant will contact you to inform you in such a situation.

Website Information

This Site displays information about travel locations, airfares, travel agents locations, flight times and dates, tours, packages, insurance, cruises, transportation, foreign currency, schedules, travel companies, information about Great Pacific Travels Pty Ltd and many other things.

Most of this information is supplied to us by third party providers including airlines, hotels and transportation suppliers. Therefore, although we have taken reasonable care to ensure that this information is correct and up to date, we cannot check the accuracy of such information where it is provided to us by third parties.

We accept no responsibility for information supplied to us by third parties. We recommend you confirm all information contained on or linked from the Site with the relevant third party provider.

Intellectual Property

The material contained on this Site, including (without limitation) the software, design, text and graphics (including trademarks) comprised in this Site and the selection and layout of this Site, are owned or licensed by us and are protected by Australian and international intellectual property laws, including copyright.

You may use the Site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Site, or create any other material using material on the Site, without obtaining our prior written consent.

Trademarks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining our prior written consent. The Site, including trademarks, service-marks, business names, company names, logos, trade-names, get-up (trade dress), products, technology and processes contained in this Site may be the subject of other intellectual property rights owned by us or by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this Site must not in any way infringe the intellectual property rights of any person in any jurisdiction.

Your Use:

You must only use this Site for lawful purposes and in a responsible and co-operative manner. Any breach of these Terms by you will result in legal action being taken by us against you.

You must not:

use another's personal information, including name, login details or password without permission; make any fraudulent, speculative or false enquiries, bookings, reservations or requests using the Site; use the Site while impersonating another person; post or transmit to or via the Site any unlawful, threatening, defamatory, libelous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;

tamper with, hinder the operation of or make unauthorised modifications to the Site; delete data from the Site without our permission; knowingly transmit any virus or other disabling feature to the Site; breach any third party's rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in any jurisdiction in using this Site; frame this Site as part of another site or cache this Site for commercial benefit; commit any act that may amount to a criminal offence or civil breach of any other jurisdiction; attempt to do any of the above acts; or knowingly permit another person to do any of the above acts.

Interactive Facilities and User Content

The functionality provided on the Site may include interactive communication facilities such as Great Pacific Travels travel blogs, discussion groups and other communication forums where individuals may submit or post reviews of travel experiences, travel plans, comments and other information (collectively, "Interactive Facilities").

You are solely responsible for your use of any such Interactive Facilities and agree that you use them at your risk.

You agree that, by submitting, posting or otherwise providing any message, travel blog, data, information, recommendations, opinions, reviews, news articles, directories, guides, text, music, sound, photos, video footage, art, illustrations, imagery, design, graphics, logos, audio clips and images, code or other material ("Content") to or through the Site (including by using Interactive Facilities),


grant to us and our affiliates (including, without limitation, our related entities) a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, broadcast, communicate, create derivative works from, publicly display and perform such Content throughout the world in any media, for any purpose whatsoever, including, without limitation, a commercial purpose, without any compensation or remuneration to You ("License"); expressly acknowledge that we may sub-license our rights under the License to third parties who may make use of the Content consistent with the License including, by way of example, on websites, in a written publication, compilation of works, training materials, film, television program, script or screenplay of either ourselves or a third party expressly authorised by us; grant us and our affiliates and sub-licensees the right to use your name or any other name that you submit in connection with such Content, at our discretion; waive any entitlement to any moral rights you may have as an author of the Content (and warrant that you have obtained a waiver of moral rights from any person who may have such rights in the Content); and agree that we are under no obligation to treat the Content as confidential or private information.

We reserve the right to, at our absolute and unfettered discretion, remove, screen, edit or refuse to post without notice any Content submitted to, posted or stored on the Site at any time and for any reason. We accept no responsibility or liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage to any such Content. We accept no responsibility for statements, representations or other Content provided by you or other users of the Site, including individuals using Interactive Facilities. We reserve the right to disclose any Content as necessary to satisfy any applicable law, regulation or lawful request. You shall be solely liable for any damages resulting from any infringement of copyright, trade mark, or other proprietary or other right or loss or damage in connection with your use of the Website and submission of Content.

For the avoidance of doubt, these Terms do not restrict your rights to re-use Content you have posted or otherwise provided to or through the Site.

Your Warranties:

You warrant that: you are of sufficient legal age to use this Site and create legal binding obligations for any liability you may incur as a result of using this Site; you are responsible (financially and otherwise) for all uses of this Site by you and those using this Site using your login details, including your password; and the information you supply via the Site will be accurate and not misleading, deceptive or likely to be misled or deceive.


You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from: any breach of these Terms by you; any act or omission by you or an officer, employee or agent of you; or any claim, action, demand or proceeding by a third party against us or our officers, employees or agents caused or contributed to by you or an officer, employee or agent of you.

You use this Site at your own risk. This site is provided by us on an "as is" basis. We do not warrant or represent that the content of this site is accurate, up-to-date or complete, or that it does not infringe the rights of any third parties. We make no representations or warranties of any kind with respect to the site, its contents or any of the products or services supplied through the site. To the maximum extent permitted by law, we disclaim all implied representations and warranties including, without limitation, implied warranties that the products and services offered and supplied through the site will be of merchantable quality, fit for any purpose or will comply with any descriptions on the site or samples.

To the maximum extent permitted by law, we (including our officers, employees, shareholders or other representatives) are not liable for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with your use of or inability to access this site or the purchase and use of any products and services supplied via this site. this limitation of liability (whether arising under contract, tort (including negligence) or statute) applies to all damages of any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. In the event that our Site fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to us to use this Site.

Your access to and use of this Site is subject to factors beyond our control. We do not represent or warrant that this Site, the server that makes it available or any of the products or services supplied through this Site will be free of errors, viruses or defects or that the service will be uninterrupted or timely. Because of the nature of the Internet, we do not warrant that this Site will be secure and we will not be liable for any disruptions to the Site. We do not represent that any of the travel products and services set out on the Site will be suitable for you. You release us from any claims in relation to the travel products and services described on the Site, including but not limited to claims that the travel products and services are not suitable.

The travel products and services offered and promoted via the Site are products and services of third parties. Our role is to facilitate your travel arrangements, including processing your bookings and making payments. We are acting as an agent for third party providers. Your legal relationship in respect of the third party products and services is with the relevant third party provider.

If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited, at our option, to:

In the case of products:

The replacement of the products or the supply of equivalent products; the payment of the cost of replacing the products or acquiring equivalent products.

In the case of services:

The supply of the services again; the payment of the cost of having the services supplied again.


We may link our Site to other sites on the World Wide Web. We are not required to maintain or update these links. These links are provided for your convenience only. It does not mean that we have reviewed these sites or that we endorse them. We are not responsible for the content of other sites, even if we link to them and we are not recommending these sites or their products or services to you. We make no warranties and accept no liability if you suffer any loss or damage in relation to material contained on external sites or using another's product or services.


The online booking facilities of our third party providers utilise Secure Sockets Layer (SSL) encryption to ensure the security of all online booking transactions. SSL encryption is automatically enabled whenever the user submits confidential information to us via the Internet.

Within Great Pacific Travels online booking facilities there are two methods of transmitting credit card information to the booking; either the user submits their details during the booking process or, if the user has an existing profile, the information is sent directly from our profile database into the booking, bypassing the Internet entirely.


A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

This Site may store cookies on your web browser in order to improve service for you on your subsequent visits to the Site. By using cookies, web sites can track information about visitor's use of the Site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want. If you disable the use of cookies on your web browser or remove specific cookies from this Site or linked sites, then your use of the Site may be restricted.


Except as otherwise specified, we may amend these Terms at any time without notice to you by posting amended Terms on the Site. The amended Terms will take effect immediately when they are posted on the Site.


We may terminate this agreement, your registration with or ability to access this Site and/or any other service provided to you by us and any other agreement between us, immediately if you breach any of these Terms.

Our Relationship

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Terms.


Except as required by law or otherwise specified by us, you must provide any notices to us by email to We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.

Governing Law:

If any dispute arises in relation to the agreement between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

By proceeding with your booking, you acknowledge you are 18 years of age or older and that you understand and agree with the above terms and conditions.

Airway Conditions of Carriage

All flights bookings made on this website are subject to the Carrier's conditions of carriage.

Booking with a Low Cost Carrier ("LCC")

If you have booked with any of these airlines and you wish to amend or cancel your booking, you MUST contact the airline directly at least 72 hours prior to departure of each flight to reconfirm.

These airlines usually keep their costs low by not including extra services like meals, entertainment, check-in baggage etc.; however in many cases these can be purchased prior to departure, at the airport or on-board your flight.

Low Cost Carriers reserve the right to charge Credit Card merchant fees additionally to the airfare and taxes displayed. Credit Card merchant fees applied by the airline directly will be charged additionally to your credit card upon confirmation of your booking.

Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly if you require increasing your check-in baggage limit. Baggage fees may be charged by the airline or at the airport for any additional requirements and are non-refundable once purchased.

Please note that most airlines treat name changes and route and/or itinerary alterations as FULL CANCELLATION and can incur full cancellation charges.

Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.

Prices featured on the Great Pacific Travels search engine are in Australian dollars (AUD) based on the current daily rate of exchange, final payments and statements may differ from the amount shown due to currency conversion fluctuations.